Customer Support

Quick Reference Guide for Freight Assist Customers

We’re always looking a new ways to improve our freight services, to better meet your needs. This page contains a range of resources to manage your account with Freight Assist.

For assistance please contact the Freight Assist Sales Team via email: sales@faagroup.com.au or call 1300 884 504 during business hours. 

 

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Transport

Online Enquiry

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Warehousing

Online Enquiry

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Tools & Apps

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Customer Resources for Freight & Shipping

To clarify any information specific to your circumstances, please speak to your Account Manager.

Connote Guides

How to complete a connote

Click through to view a properly completed connote with a diagram and explanation for each section. You can download and save the completed example connote.

Credit Application Form

Submit your credit application online

Click through to our online credit application form. Please note that credit approval is subject to business and finance checks.

Dangerous Goods

Requirements for transporting dangerous goods

Click through to see what information is required by Freight Assist for transporting dangerous or hazardous goods.

Delivery Transit Times

Timetable showing zones and times

Quick reference to our country and city transit schedules.

Fuel Levy

Fuel levy calculation and monthly table

Our fuel levy page is updated each month. Click through to see the fuel levy calculation formula and this month's fuel levy figures.

Terms

Terms of business for customers

Our full terms and conditions document is located here. Please read each section and contact us if assistance is required.

Volumetric Charges

Calculation of volumetric charges

Read how we calculate our shipment rates for all customers.

Zone Guide

Australian shipping zones in all states

We offer a searchable online table showing the zone codes for all states, cities and suburbs. You can also download our PDF zone guide.

Your New Partners in 3PL, National Transport & Logistics

Conveniently located depots in Australian metro cities: Melbourne | Sydney | Perth | Brisbane | Adelaide

Melbourne Operations

201 Maidstone Street
Altona, VIC 3018
View on Google Maps

Contact Number
1300 884 504 (Option 1)

Email
melbournedepot@faagroup.com.au

Operating Hours
Monday – Friday

Operations
07.00 AM – 08.00 PM

Customer Service
08.00 AM - 05.00 PM

Sydney Operations

490 Victoria Street
Wetherill Park, NSW 2164
View on Google Maps

Contact Number
1300 884 504 (Option 2)

Email
sydneydepot@faagroup.com.au

Operating Hours
Monday – Friday

Operations
07.00 AM – 05.00 PM

Customer Service
09.00 AM - 05.00 PM

Perth Operations

11 – 15 Fargo Way
Welshpool, WA 6106
View on Google Maps

Contact Number
1300 884 504 (Option 1)

Email
perthdepot@faagroup.com.au

Operating Hours
Monday – Friday
08.00 AM – 08.30 PM

Brisbane Operations

1/44 Shettleston Street
Rocklea, QLD, 4106
View on Google Maps

Contact Number
1300 884 504 (Option 3)

Email
brisbanedepot@faagroup.com.au

Operating Hours
Monday – Friday
07.00 AM – 04.30 PM

Adelaide Operations

151 - 159 Ryans Road
Parafield Gardens, SA, 5107
View on Google Maps

Contact Number
1300 884 504 (Option 1)

Email
adelaidedepot@faagroup.com.au

Operating Hours
Monday – Friday
06.00 AM – 08.00 PM

Palletised, Packaged, Bulk Hazardous & Dangerous Goods, We Can Assist

The proven expertise of transporting dangerous goods, and the network support backing us, we are able to offer our customers a fully compliant, safe and secure way of transporting dangerous and hazardous goods. Dangerous and Hazardous Goods Transport Australia
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General, Express & Priority Freight Services, We Can Assist

Freight Assist Australia provides a national interstate and intrastate general and express freight distribution network offering door to door palletised consignments from one pallet to full loads, including specialised equipment capabilities. Australian National Transport Company
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Distribution within Major Australian Capital Cities, We Can Assist

Freight Assist Australia provides metropolitan distribution from door to door, and store to door services. Fast response metro taxi truck service, no job too small. Metro Distribution of Goods
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Save Time, Money & Capital Funds, We Can Assist

We offer 3PL storage solutions that cater for a diverse range of freight types and overall supply chain requirements. Our storage solutions can help our customers reduce storage space, freight handling costs and improve inventory accuracy by optimising storage options and streamlining activities. Australian Warehousing and Distribution Services
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A Complete Managed, Wharf to Door Service, We Can Assist

  • FCL & LCL
  • Side loader services
  • Distribution
  • Warehousing
  • Container packing and unpacking
 Wharf Cartage and Sideloader Services in Australia
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